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hevodata

Sep 10

Associate Director - Technical Account Management (Pune)

Onsite · Pune, Maharashtra Pune, Maharashtra

tamcustomer successfull time

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AI TL;DR

You will lead the Technical Account Management team in Pune, focusing on customer success and retention. This role involves shaping strategies to enhance customer engagement and drive product adoption.

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Job description

You will lead the Technical Account Management team in Pune, focusing on customer success and retention. This role involves shaping strategies to enhance customer engagement and drive product adoption.

Details

  • Pune, Maharashtra, work from office
  • 10+ years of overall experience, 5+ years in Technical Customer Success or Tech Account Management in B2B SaaS

The work

  • Build and own the TAM program, including onboarding and engagement models
  • Drive customer outcomes by improving renewal rates and reducing churn
  • Map out the customer journey and set up checkpoints across the lifecycle
  • Hire and develop strong TAMs, fostering a culture of technical curiosity