Associate Director - Technical Account Management

Onsite Bangalore, India

tamcustomer successfull time

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Job description

You will lead the Technical Account Management team in Bangalore, focusing on customer success and retention. This role involves building strategies to enhance customer engagement and drive product adoption.

Details

Bangalore, work from office
10+ years of overall experience, 5+ years in Technical Customer Success or Tech Account Management in B2B SaaS

The work

Build and own the TAM program, including onboarding and engagement models
Drive customer outcomes by improving renewal rates and reducing churn
Map out the customer journey and set up checkpoints across the lifecycle
Define and track operational metrics and report to the executive team