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hevodata

27 days ago

Associate Customer Experience Engineer

Onsite · Pune, Maharashtra Pune, Maharashtra

sqljava associatecxfull time

lever

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AI TL;DR

You will manage customer issues and ensure high-quality resolutions. This role involves troubleshooting and collaborating with product and engineering teams in Pune.

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Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Associate Customer Experience Engineer at hevodata?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage customer issues and ensure high-quality resolutions. This role involves troubleshooting and collaborating with product and engineering teams in Pune.

Details

  • Pune, Maharashtra, work from office
  • 1–3 years in technical product support
  • Skills: SQL, Java

The work

  • Own customer issues and drive them to resolution within SLA timelines
  • Investigate issues using SQL, logs, and API responses
  • Collaborate with Product and Engineering for deeper investigations
  • Build technical expertise in JDBC-based sources and integrations