Manager, Program Operations and Community Support

Onsite New York City

programs - program operationsfull-time

lever

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Job description

You will manage program operations and community support in New York City. This role involves overseeing support teams and enhancing operational strategies.

Details

New York City, hybrid role with 2 in-office days per week
Full-time position

The work

Oversee Inbound Support Specialists and community moderators
Manage support workflows, FAQs, and training resources
Own participant and community escalation processes
Lead the K-12 and 18+ incentive strategy