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coupa

Jul 27

Manager, Technical Support - 11750

Onsite Tokyo, Japan

supportservicesmid-senior level

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Job description

You will lead the support engineering team in Tokyo, ensuring excellent customer service and operational efficiency. This role involves managing escalations and collaborating with various teams to enhance client satisfaction.

Details

  • Tokyo, Japan, work from office
  • Mid-senior level position

The work

  • Lead the Japan-based support engineering team
  • Manage daily support operations and performance metrics
  • Navigate customer escalations and advocate for client needs
  • Optimize operational workflows and coach engineers