Production Support Engineer

Remote Remote · Remote - APAC

postgressqlkubernetesgolangkafkagcp tech operations

greenhouse

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Job description

You will support enterprise customers in the APAC region by resolving technical issues and improving support processes. This remote role requires strong troubleshooting skills and experience in technical support engineering.

Details

Remote - APAC
4+ years of experience
Skills: Postgres, SQL, Kubernetes, Golang, Kafka, GCP
Must be eligible to work without sponsorship

The work

Lead complex L2 escalations for enterprise customers
Drive root cause analysis for recurring technical issues
Improve support process efficiency through audits and tooling
Develop technical documentation and manage internal knowledge bases