Incident Operations Lead (EMEA/AMER)

Remote Remote · Remote - (EMEA/AMER)

engineering

greenhouse

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Job description

You will lead the incident operations team at Alpaca, ensuring effective management of critical incidents across multiple regions. This role involves building processes, metrics, and a culture of continuous improvement in incident response.

Details

Remote - (EMEA/AMER)
5+ years in production engineering, SRE or technical operations
Experience leading a distributed team across time zones
Competitive Salary & Stock Options

The work

Build and manage a 24x7 incident command team
Drive severity maturity and escalation processes
Facilitate communication between engineering and partner teams during incidents
Establish and track KPIs for incident response and mitigation