Incident Operations Commander

Remote Remote · Remote - Global

engineering

greenhouse

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Job description

You will lead critical incident responses at Alpaca, ensuring effective communication and coordination among teams. Your role is to manage incidents from declaration to resolution while maintaining a clear timeline and accountability.

Details

Remote - Global
4+ years of experience in production engineering, SRE or technical operations
Competitive Salary & Stock Options
Health Benefits

The work

Command incidents end to end, focusing on minimizing customer impact
Classify severity and engage the right teams quickly
Maintain a timeline of facts during incidents and ensure follow-up actions are recorded
Automate coordination tasks to improve efficiency