Technical Customer Support Specialist

Onsite Washington, DC

client solutionsfull-time

lever

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Job description

You will provide technical support to customers, diagnosing and resolving complex data issues. This role involves creating documentation and training materials to enhance user experience and improve support processes.

Details

Washington, DC, work from office
2+ years in a technical support or data role
Bachelor's or associate's degree in a technical field or equivalent experience

The work

Triage and resolve inbound customer tickets
Investigate complex data issues and establish root causes
Create and maintain help articles and training materials
Collaborate with cross-functional teams to share customer insights