Customer Success Manager - LATAM

Remote Remote · Remote - LATAM

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Job description

You will manage customer relationships to ensure satisfaction and success at Alpaca. This remote role focuses on supporting B2B partners in launching trading applications worldwide.

Details

Remote - LATAM
4–6 years of experience in customer success
Comfortable working US hours (ET)
Understanding of SaaS and APIs

The work

Act as the primary contact for B2B/enterprise customers
Ensure customer satisfaction, retention, and success
Drive adoption of Alpaca features among Live Partners
Own the full customer lifecycle post-signature, including onboarding and renewal