Technical Account Manager

Onsite United States

customer support

greenhouse

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Job description

You will manage technical relationships with enterprise customers and resolve their issues. This role involves providing support and guidance to ensure customers gain value from Yoodli's platform.

Details

United States, not remote
$110k - $125k base salary
2-4 years of experience in technical account management or similar role
Experience with SSO/SAML, REST APIs, webhooks

The work

Serve as the technical escalation point for enterprise customers
Investigate product bugs and document escalations for the engineering team
Build and maintain trusted technical relationships with account stakeholders
Conduct technical health reviews to identify adoption blockers and integration opportunities