Director of Customer Education

Remote Remote · Seattle, WA (hybrid) OR San Francisco, CA (remote)

customer success

greenhouse

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Job description

You will lead customer education initiatives for Yoodli's AI Experiential Learning platform. This role involves building programs that enhance customer adoption and success.

Details

Seattle, WA (hybrid) or San Francisco, CA (remote)
$195,000 - $210,000 USD
5-8+ years in customer education or related fields

The work

Build and maintain educational resources like onboarding pathways and video walkthroughs
Own customer and partner education for product launches
Create certification paths for customers to run Yoodli programs
Measure impact through adoption and support deflection