Technical Support Engineer

Onsite Ahmedabad, Gujarat, India

aws engineering

greenhouse

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Job description

You will provide technical support to clients, resolving issues through various communication channels. This role requires strong problem-solving skills and the ability to work in a fast-paced environment.

Details

Ahmedabad, Gujarat, India, work from office
2 - 3 years of experience
Rotational Shifts
Basic knowledge of AWS and Linux is an advantage

The work

Handle incoming voice calls and act as the first point of contact for service requests
Provide phone and help desk support for local and off-site users
Diagnose and troubleshoot technical issues, including account setup and network configuration
Document technical knowledge in the form of notes and manuals