Southstar - Client Experience Agent

Onsite Navi Mumbai- Vashi

south star network operations

greenhouse

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Job description

Join South Star as a Client Experience Agent in Navi Mumbai, where you'll assist customers with their inquiries and orders. You'll play a key role in ensuring customer satisfaction through effective communication and problem-solving.

Details

Navi Mumbai - Vashi, work from office
Experience in the telecommunications industry is a plus
High proficiency in Microsoft Excel required

The work

Answer incoming calls and respond to customer emails
Manage and resolve customer complaints
Provide product and service information to customers
Document all call information according to standard operating procedures