Enablement Manager (Support)

Onsite Mexico City, MX

gen ai operations

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

You will build and scale training and quality assurance programs for a support team in Mexico City. This role involves hands-on leadership and collaboration with various stakeholders to enhance team performance.

Details

Mexico City, on-site
4–6 years in enablement, training, or instructional design, with 2+ years managing a team
Proficiency with Zendesk, Slack, and Google Workspace

The work

Own the enablement function and drive initiatives to completion
Design and improve onboarding curricula for new Support Specialists
Lead a small team of Enablement & QA Specialists
Manage the quality assurance program and ensure consistency