L1 Support Team Leader

Onsite Hyderabad, Telangana, India

go support

greenhouse

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Job description

You will lead a team of L1 Support Representatives in Hyderabad, focusing on operational excellence and team performance. This role involves managing escalations and driving continuous improvement initiatives.

Details

Hyderabad, Telangana, India, work from office
5–7 years in technical support roles, 2+ years in technical team leadership
Strong experience handling escalations and operational incidents
Skills required: go

The work

Lead, coach, and develop a team of L1 Support Representatives
Manage operational KPIs and create action plans for performance improvement
Handle complex escalations and operational incidents
Drive training initiatives and oversee the onboarding process for new trainees