Technical Support Engineer II, Triage & Discovery

Onsite London, UK

javascriptsqlgo technical solutions

greenhouse

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Job description

You will engage with customers to clarify technical issues and prepare handoffs for senior engineers. This role involves direct problem-solving and effective communication to enhance the support experience.

Details

London, UK, work from office
1–3 years of experience in technical support or similar role
Skills: JavaScript, SQL, Go

The work

Serve as the first technical point of contact for incoming support requests
Lead customer discovery calls to clarify issues
Gather evidence and write structured internal notes for ticket handoffs
Directly resolve straightforward product questions and technical clarifications