Mid-Market Account Manager

Onsite New York City

go client success

greenhouse

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Job description

You will manage a portfolio of mid-market customers to enhance their experience with Alloy's platform. This role focuses on customer retention, growth, and ensuring clients receive maximum value from our services.

Details

New York City, in-office three days a week
$130,000-150,000 salary with additional variable compensation
3+ years of experience in SaaS Account Management or related role
Experience in fintech or regulated industry preferred

The work

Manage a large portfolio of mid-market customer accounts
Drive product adoption and customer engagement
Oversee the commercial renewal process and mitigate retention risks
Build trusted relationships with customer stakeholders