Head of Customer Success

Onsite Los Angeles, CA

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Job description

You will manage the customer lifecycle for enterprise accounts in Los Angeles. This role involves leading complex implementations and building relationships with key stakeholders.

Details

Los Angeles, CA, in-office
$180,000–$200,000 plus incentive pay, on-target expectation of $250,000–$300,000
8+ years of experience
Experience with $5M to $10M+ deal sizes

The work

Own the full post-sale customer lifecycle, including implementation and onboarding
Lead complex customer implementations involving hardware and software
Build trusted relationships with C-suite executives and operational leaders
Identify and drive expansion opportunities with existing customers