HR Help Desk Analyst

Onsite San José, Costa Rica

public sector

greenhouse

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Job description

You will provide first-level HR support to employees in San José, Costa Rica. This role involves managing inquiries through calls, tickets, and chat while ensuring accurate HR service delivery.

Details

San José, Costa Rica, onsite
Starting pay of 824,000 colones
1+ years of experience in customer service or HR support
Professional proficiency in English

The work

Provide HR support via phone, chat, and ticketing systems
Handle inbound calls and manage a high volume of employee inquiries
Process HR transactions including PTO requests and onboarding support
Collaborate with cross-functional HR teams to resolve inquiries