Tech Lead, Customer Support

Remote Remote · US Remote (East/Central)

support - customer technical support

greenhouse

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Job description

You will lead a team of support engineers to resolve complex customer issues in a remote setting. This role involves both technical problem-solving and team development.

Details

US Remote (East/Central)
$165,000—$199,000 USD
Experience leading a small technical team
Significant hands-on experience supporting a complex B2B SaaS, cybersecurity, identity, or infrastructure product

The work

Lead, coach, and develop a team of five support engineers
Own the support team’s daily operation and case prioritization
Serve as the technical lead for complex and high-priority escalations
Identify recurring issues and work with Product and Engineering on improvements