Manager Service Client & Opérations - CDD 8 mois - Lille

Onsite Lille, Nord, France

customer operations

greenhouse

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Job description

You will manage a team in Customer Operations for an 8-month contract in Lille. Your role focuses on ensuring service quality and operational performance during a maternity leave replacement.

Details

Lille, on-site with 2 days remote work per week
8-month fixed-term contract from November 15, 2026, to July 15, 2027
Experience in managing a Customer Operations team

The work

Define clear priorities and organize daily activities for your team
Ensure operational performance and continuity for client operations
Improve processes based on team and client feedback
Collaborate with the Customer Operations organization to communicate progress and challenges