Product Support Specialist

Onsite Raleigh, NC

customer operations

greenhouse

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Job description

You will support customers by resolving technical issues and enhancing user engagement. This role involves collaboration with various teams to improve product offerings and community strategies.

Details

Raleigh, NC, hybrid work (2 days in office)
2 years of experience or Bachelor's degree
Strong written and verbal communication skills

The work

Develop and maintain product expertise to resolve user issues
Manage technical issues and escalate as needed
Collaborate with cross-functional teams on user-impacting issues
Grow and manage a Lucid product community for user engagement