Customer Success Manager, High Touch

Onsite San Francisco, California

customer success & solutions

greenhouse

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Job description

You will work closely with major clients to enhance their customer service through AI solutions. This role involves guiding customers through their AI transformation journey with Fin.

Details

San Francisco, in-office position
$150,300 - $179,525 base salary
3-5 years of relevant experience
Proof of eligibility to work in the United States required

The work

Develop trusted advisor relationships with customers
Facilitate requirements gathering and process mapping
Collaborate with engineers to translate customer requirements into solutions
Monitor Fin usage patterns to identify risks and recommend optimizations