gitlab
6 days ago
Customer Success Architect, CEUR
Remote Remote · Remote, Germany
customer success
greenhouse
Match & cover letter
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Job description
You will build strong relationships with key customers and help them achieve their business goals using GitLab's platform. This role involves guiding customers through their journey and ensuring their satisfaction and growth.
Details
- Remote, Germany
- Prior experience in Customer Success or equivalent history
- Fluent German
The work
- Partner with customers to turn business outcomes into actionable objectives
- Guide customers on the GitLab platform and best practices
- Own a book of assigned customers to increase adoption and satisfaction
- Provide onboarding activities and build Customer Success Plans