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gatikaiinc

3 days ago

IT Support Engineer

Onsite · Santa Clara, CA Santa Clara, CA

pythonandroidios it & security

greenhouse

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AI TL;DR

You will provide technical support to ensure Gatik's IT systems operate smoothly in Santa Clara. This role involves troubleshooting and maintaining hardware, software, and networking for employees onsite.

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  1. What would you ship in the first month as IT Support Engineer at gatikaiinc?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide technical support to ensure Gatik's IT systems operate smoothly in Santa Clara. This role involves troubleshooting and maintaining hardware, software, and networking for employees onsite.

Details

  • Santa Clara, CA, onsite 5 days/week
  • $120,000 - $170,000 salary
  • 5+ years of experience in IT support
  • Skills required: Python, Android, iOS, Windows, macOS, Linux

The work

  • Provide day-to-day IT support for laptops, desktops, and office technology
  • Set up and configure new hire equipment and user accounts
  • Troubleshoot hardware, software, and network issues
  • Manage IT inventory and perform routine system checks