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formaaiinc

May 04

Director, SPM Implementation

Onsite · Toronto, Canada Toronto, Canada

customer operations

greenhouse

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AI TL;DR

You will lead the implementation strategy for enterprise customers in Toronto. This role involves overseeing teams and collaborating with various departments to optimize sales compensation programs.

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  1. What would you ship in the first month as Director, SPM Implementation at formaaiinc?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will lead the implementation strategy for enterprise customers in Toronto. This role involves overseeing teams and collaborating with various departments to optimize sales compensation programs.

Details

  • Toronto, Canada, work from office
  • 8–12+ years of relevant experience

The work

  • Define and lead the implementation strategy for customer onboarding
  • Build and mentor a high-performing implementation team
  • Serve as a senior strategic advisor to executive client stakeholders
  • Guide the architectural design of customer implementations