Customer Operations Associate

Onsite Pune, India (Hybrid)

customer operations

greenhouse

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Job description

Join the Customer Operations team at Forma.ai in Pune, where you'll support clients in maximizing the value of our platform. You'll manage customer operations and implement new features to enhance their experience.

Details

Pune, Hybrid work
3+ years of experience in tech implementation or management consulting
Understanding of databases and workflows
Skills in Excel and PowerPoint

The work

Manage ongoing operations for a portfolio of customers
Create automated reporting for financial and sales performance
Support design projects and identify process improvement opportunities
Build strong relationships with key customer stakeholders