AI Strategy Analyst

Onsite Denver, CO, United States

sql gaming - operations

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

You will help shape AI strategy and improve customer experience systems at Fanatics Betting & Gaming in Denver. This role focuses on driving the roadmap for AI initiatives and collaborating with various teams to enhance performance.

Details

Denver, CO, United States, work from office
2+ years of experience
Skills: SQL

The work

Drive continuous improvement of the GenAI customer service AI Agent
Guide strategic decisions for the internal AI co-pilot for CS agents
Identify performance gaps and improvement opportunities across platforms
Partner with technical teams on prompt strategy and knowledge base architecture