Customer Service Representative

Onsite USA

customer success

greenhouse

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Job description

You will provide customer support and manage order processing for Follett Software. This role requires effective communication and problem-solving skills to ensure a positive customer experience.

Details

USA, remote work only for candidates located in the United States
1-3 years of experience in customer success/account management
High school degree or equivalent

The work

Resolve customer inquiries via phone, email, and internet
Accurately enter new orders for products and services
Collaborate with team members and other departments to enhance customer service
Document customer interactions and follow up on existing orders