Customer Success Manager (CSM)

Onsite Bangalore

ai agent reliability

greenhouse

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Job description

You will manage enterprise customer relationships and ensure their success with our software solutions. This role requires strong communication and problem-solving skills to drive customer satisfaction and account growth.

Details

Bangalore, work from office
6–10 years of experience in Customer Success or similar roles
Most customers are in US and European time zones

The work

Manage a portfolio of enterprise customers as their primary point of contact
Drive retention and expansion across accounts, focusing on NRR
Build relationships with key stakeholders to ensure customer value
Collaborate with internal teams to resolve customer issues and improve experience