Save application

endorlabs

9 days ago

Senior Technical Support Engineer

Onsite · Panama Panama

pythonjavascriptawsdockerkubernetesgcpazure customer solutions

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Source: greenhouse Verified source

Never pay or share passwords or codes with an employer. How to spot a fake job

AI TL;DR

You will provide technical support and lead a team in resolving customer issues in Panama. This role involves deep technical troubleshooting and collaboration with engineering teams.

AI match

Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Senior Technical Support Engineer at endorlabs?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

Five questions are free. The rest are Pro. See Pro

Similar roles

Job description

You will provide technical support and lead a team in resolving customer issues in Panama. This role involves deep technical troubleshooting and collaboration with engineering teams.

Details

  • Panama, work from office
  • 5+ years of experience in a customer-facing Tier 3 or Escalation Support role
  • Skills: Go, JavaScript, Python, AWS, GCP, Azure, Docker, Kubernetes

The work

  • Serve as the primary technical escalation point for support issues
  • Coordinate with Engineering and R&D teams to resolve critical customer bug tickets
  • Act as a mentor for Junior Engineers and the Technical Support team
  • Manage customer escalations with empathy and urgency