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dominodatalab

27 days ago

Senior Technical Support Engineer

Remote · Remote Germany

pythonawskubernetesgcpazure support

greenhouse

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AI TL;DR

You will provide technical support for enterprise customers, resolving issues related to Kubernetes and machine learning platforms. This role involves clear communication and collaboration with engineering teams to ensure customer satisfaction.

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  1. What would you ship in the first month as Senior Technical Support Engineer at dominodatalab?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide technical support for enterprise customers, resolving issues related to Kubernetes and machine learning platforms. This role involves clear communication and collaboration with engineering teams to ensure customer satisfaction.

Details

  • Remote, based in Germany
  • 3 to 5 years of experience in technical support or similar role
  • Skills required: Python, AWS, Kubernetes, GCP, Azure

The work

  • Own support cases from triage to resolution for enterprise customers
  • Diagnose and resolve Kubernetes and cloud infrastructure issues
  • Troubleshoot ML platform problems including job failures and model deployment issues
  • Write and review knowledge base articles and troubleshooting documentation