Senior Technical Support Engineer

Remote Remote · Remote Germany

pythonawskubernetesgcpazure support

greenhouse

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Job description

You will provide technical support for enterprise customers, resolving issues related to Kubernetes and machine learning platforms. This role involves clear communication and collaboration with engineering teams to ensure customer satisfaction.

Details

Remote, based in Germany
3 to 5 years of experience in technical support or similar role
Skills required: Python, AWS, Kubernetes, GCP, Azure

The work

Own support cases from triage to resolution for enterprise customers
Diagnose and resolve Kubernetes and cloud infrastructure issues
Troubleshoot ML platform problems including job failures and model deployment issues
Write and review knowledge base articles and troubleshooting documentation