Senior Technical Support Engineer

Remote Remote · Remote United Kingdom

pythonawskubernetesgcpazure support

greenhouse

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Job description

You will provide technical support for enterprise customers, ensuring timely resolutions to their issues. This role involves troubleshooting Kubernetes and cloud infrastructure problems while contributing to the knowledge base.

Details

Remote, United Kingdom
3 to 5 years of experience in technical support or similar role
Skills required: Python, AWS, Kubernetes, GCP, Azure

The work

Own support cases for enterprise customers from triage to resolution
Diagnose and resolve Kubernetes and cloud infrastructure issues
Troubleshoot ML platform problems including job failures and model deployment issues
Write and review knowledge base articles and troubleshooting documentation