Senior Technical Support Engineer

Remote Remote · Remote Barcelona, Spain

pythonawskubernetesgcpazure support

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

You will provide technical support for enterprise customers, resolving issues related to Kubernetes and machine learning platforms. This role is remote and requires strong troubleshooting skills and experience in cloud environments.

Details

Remote, based in Barcelona, Spain
3 to 5 years of experience in technical support or similar role
Skills required: Python, AWS, Kubernetes, GCP, Azure

The work

Own support cases for enterprise customers from triage to resolution
Diagnose and resolve Kubernetes and cloud infrastructure issues
Troubleshoot ML platform problems including job failures and model deployment issues
Write and review knowledge base articles and troubleshooting documentation