Service Support Technician

Onsite Dallas, TX

partner company

greenhouse

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Job description

Join our team in Dallas as a Service Support Technician, providing remote support for security systems. You'll troubleshoot issues and coordinate with field technicians to ensure customer satisfaction.

Details

Dallas, TX, work from office
$25-$27/hour, negotiable based on experience
3-5 years of hands-on experience in low-voltage security industry
1-3 years of remote troubleshooting or technical support experience

The work

Receive, review, and triage incoming service tickets
Diagnose and resolve technical issues remotely for security systems
Document troubleshooting steps and customer interactions
Collaborate with field service teams for seamless support