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colabsoftware

7 days ago

Senior Customer Success Manager

Remote · Remote, Canada, Remote, United States Remote, Canada, Remote, United States

customer success

greenhouse

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AI TL;DR

You will manage the customer journey for key Enterprise accounts, focusing on product adoption and retention. This role involves collaboration with various teams to ensure customer success and satisfaction.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Senior Customer Success Manager at colabsoftware?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage the customer journey for key Enterprise accounts, focusing on product adoption and retention. This role involves collaboration with various teams to ensure customer success and satisfaction.

Details

  • Remote, Canada or United States
  • 4-6 years of Customer Success or Account Management in B2B SaaS
  • Willingness to travel up to 25% of the time

The work

  • Own adoption, satisfaction, and retention metrics for Enterprise accounts
  • Build and execute Customer Success Plans tied to business impact
  • Lead structured executive business reviews to translate usage into outcomes
  • Collaborate with Sales on growth strategy and account planning