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colabsoftware

1 day ago

Customer Education Lead

Remote · Canada and US, Remote Canada and US, Remote

customer success

greenhouse

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AI TL;DR

You will design and deliver learning experiences to enhance customer success at CoLab. This role involves creating educational content and building an infrastructure to support customer engagement and self-sufficiency.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Education Lead at colabsoftware?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will design and deliver learning experiences to enhance customer success at CoLab. This role involves creating educational content and building an infrastructure to support customer engagement and self-sufficiency.

Details

  • Remote, Canada and US
  • 3+ years in instructional design or customer education at a B2B SaaS company

The work

  • Map customer audiences and identify learning needs
  • Create onboarding and enablement materials
  • Evaluate and implement a learning management system
  • Measure the impact of content on customer health and adoption