Customer Support Advisor

Onsite Charlotte, North Carolina, United States

customer support

greenhouse

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Job description

Join CPI Security as a Customer Support Advisor in Charlotte, NC, where you'll assist customers with their security system inquiries. This role involves problem-solving and providing exceptional service to ensure customer satisfaction.

Details

Charlotte, North Carolina, United States, work from office
$40,000 - $50,000 average annual compensation
Minimum 2 years customer service experience required

The work

Respond to and resolve customer questions about equipment and services
Provide support through phone, text, web chat, and email
Apply troubleshooting methods to resolve issues and document actions taken
Assist field technicians with customer account information needs