Alarm Monitoring Advisor

Onsite Charlotte, North Carolina, United States

central station

greenhouse

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Job description

Join our team as an Alarm Monitoring Advisor in Charlotte, NC, where you'll help ensure safety for our community. You'll respond to alarm calls and communicate with first responders while providing excellent customer service.

Details

Charlotte, North Carolina, United States, work from office
2+ years customer service experience preferred

The work

Monitor and respond to alarms, communicating with customers and first responders
Handle inbound alarm activity from residential and commercial customers
Provide a friendly and reassuring voice during emergencies
Receive and manage incoming calls from customers