Founding Support Analyst, CivCheck

Onsite Canada

customer experience

greenhouse

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Job description

As a Founding Support Analyst, you'll assist government customers in using CivCheck's AI software effectively. You'll troubleshoot issues and help shape the support process as the product grows.

Details

Location: Canada, not remote
4–6 years in a technical support or customer-facing role in a SaaS environment
Familiarity with CRM and support tools like Salesforce or Zendesk is a plus

The work

Serve as the primary support contact for customers, managing requests and issues
Conduct troubleshooting and escalate confirmed product defects to Engineering
Build and maintain customer-facing knowledge base and internal support documentation
Collaborate with cross-functional teams to resolve customer issues and improve support experience