Enablement Program Manager

Onsite Office, Philippines

go support

greenhouse

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Job description

You will manage the enablement program for new hires and ongoing training in Manila. This role focuses on onboarding, content development, and performance improvement for the Support organization.

Details

Manila, Philippines, work from office
6+ years of experience in customer support, enablement, or training roles
SaaS industry experience required

The work

Lead the onboarding program for new support hires
Collaborate with teams to identify enablement needs and develop training initiatives
Design scalable learning paths for new hires and tenured agents
Define and manage success metrics for enablement programs