Customer Support Specialist

Onsite Hybrid, Manila

go support

greenhouse

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Job description

Join Apollo.io as a Customer Support Specialist in Manila, where you'll enhance customer experiences through product expertise. You'll troubleshoot issues and optimize support processes while collaborating with various teams.

Details

Hybrid, Manila
2+ years in tech Customer Support or Technical Support
Full English fluency required

The work

Handle customer inquiries in digital and voice channels
Troubleshoot and resolve customer issues
Stay updated on product changes and new features
Ensure customers understand key features and benefits