You will design and deliver training for customer-facing teams on a new Salesforce platform. This role involves creating tailored learning experiences to enhance user adoption and efficiency.
Details
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Full-Time position
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Location: Jacksonville, FL; Alpharetta, GA; Dallas, TX
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4–6 years in Salesforce instructional design or training development
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2 years in customer service, fintech, payments, or SaaS
The work
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Build and maintain training for four primary personas: Sales, Servicing, Onboarding, and Underwriting
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Develop multi-modal content including e-learning modules and job aids
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Facilitate live and virtual training sessions across various teams
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Track content development milestones and define learning objectives tied to KPIs