Sr Manager, IT Service Delivery

Onsite Brooklyn Park, MN

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Job description

You will lead the IT service delivery team in Brooklyn Park, MN, shaping the employee technology experience. This role involves building a scalable service model and ensuring high-quality support across the organization.

Details

Brooklyn Park, MN, work from office
10+ years of experience in IT service delivery
5+ years of people-management experience

The work

Lead and develop the Service Desk and related resources
Define a scalable global IT service-delivery model
Establish ITSM discipline across various practices
Lead significant incidents and escalations