VP, Customer Sucess

Onsite New York City or Washington D.C.

analysis

greenhouse

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Job description

You will lead the Customer Success function at Alethea, focusing on building and scaling the team while managing key client relationships. This role requires a strong background in customer-facing leadership and experience in the communications sector.

Details

New York City or Washington D.C., work from office
10+ years in customer-facing leadership roles

The work

Upskill and train the customer success team using the existing playbook
Serve as the primary contact for communications-led accounts
Own the renewal motion and expansion pipeline across the client book
Coach and develop junior and mid-level Customer Success Managers