Technical Support Engineer, Triage & Discovery

Remote

javascriptsqlgo technical solutions

greenhouse

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Job description

You will provide technical support to customers, clarifying issues and preparing handoffs for senior engineers. This role involves direct customer interaction and problem-solving in a remote environment.

Details

Remote work
1–3 years of experience in technical support or customer-facing technical role
Skills: JavaScript, SQL, Go

The work

Triage incoming support cases and lead customer discovery conversations
Gather evidence and write structured internal notes for handoffs
Directly resolve straightforward product questions and technical clarifications
Maintain accurate ticket hygiene and deliver within established service level agreements (SLAs)