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akoya

Aug 31

Solution Architect

Onsite · Boston, Massachusetts, United States; New York, New York, United States; Raleigh, North Carolina, United States

pythonjavascriptnodeawsjava customer solutions

greenhouse

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AI TL;DR

You will serve as a technical resource for customers, guiding them from pre-sales through implementation and support. This role requires strong technical skills and the ability to communicate effectively with various stakeholders.

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Clear role · 80/100 against the market band on this page.

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  1. What would you ship in the first month as Solution Architect at akoya?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will serve as a technical resource for customers, guiding them from pre-sales through implementation and support. This role requires strong technical skills and the ability to communicate effectively with various stakeholders.

Details

  • Boston, MA; New York, NY; Raleigh, NC, in-office work
  • $140,000 - $170,000
  • 10+ years of experience in a client-facing role
  • 4–6 years of hands-on technical and design experience

The work

  • Serve as the primary technical resource for prospective and new customers throughout the sales cycle
  • Own the technical onboarding of new customers from contract signature through go-live
  • Handle escalated technical support issues and perform root-cause analysis
  • Build trusted technical relationships with customer engineering leads and decision-makers