You will serve as a technical resource for customers, guiding them from pre-sales through implementation and support. This role requires strong technical skills and the ability to communicate effectively with various stakeholders.
Details
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Boston, MA; New York, NY; Raleigh, NC, in-office work
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$140,000 - $170,000
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10+ years of experience in a client-facing role
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4–6 years of hands-on technical and design experience
The work
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Serve as the primary technical resource for prospective and new customers throughout the sales cycle
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Own the technical onboarding of new customers from contract signature through go-live
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Handle escalated technical support issues and perform root-cause analysis
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Build trusted technical relationships with customer engineering leads and decision-makers
